Customer Service
Explore Our FAQs
Orders
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page.
Shipping
We ship all over Canada, from coast to coast to coast. If you are purchasing for delivery outside of Canada, please contact us via email at info@wusthof.ca.
Once you've placed your order, it usually takes 1-2 business days to process it for delivery.
Standard shipping time is 5-7 business days. You can find the estimated shipping time when choosing for a delivery method (before confirming your order).
We offer two options for freight with a flat fee for all orders under $50.00. Over $50.00 before tax, regular ground freight is free of charge.
Ground Shipping
2-12 business days
$6.00
Express
2 business days
$19.50
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from the "order history" section on your account page.
Returns & Warranty
We do accept returns that meet the following conditions:
- The item must have been purchased from the WÜSTHOF Canada webshop.
- The Item must be unused and in the original packaging
- The return or exchange request must be made with 7 days of receipt of shipment.
Extended Holiday Return: Orders placed between Dec 1, 2021 - January 4, 2022 have 30 days from the date your order is shipped to start your return.
Click here to begin the return process
We offer free returns. We will generate a prepaid shipping label for you to print and use once you begin the return process.
Click here to begin the return process
Returns are confirmed within 7 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 7 days of our services accepting your return.
Click here to begin the return process
WÜSTHOF knives are covered by our manufacturer's warranty against materials and craftsmanship. For details on our warranty and return shipping instructions, please click here.
General
WÜSTHOF is one of the few brands permitted to use the label “Made in Solingen” on our knives rather than the less restricted “Made in Germany.” Solingen, Germany is the steel manufacturing capital of the world and, as such, needed to take precautionary measures against fraudulent products bearing the prestigious name, “Solingen.” In 1938, Solingen became the only city in the world whose name is a registered trademark. To bear the name Solingen, all key manufacturing stages must have been processed and finished within Solingen, and the product must meet strict quality standards. This means that even cutlery manufactured entirely within Solingen’s town boundary may not be entitled to bear the name Solingen if it does not meet these required quality standards.
Some of our competitors use the label “Made in Germany,” which does not carry the same significance. We have the honor of labeling our products “Made in Solingen.”
WÜSTHOF’s proprietary state-of-the-art technology incorporates a computer-controlled method for putting the edge on forged knives. Using laser-guided precision, our knives are 20% sharper with twice the edge retention. All forged knives are manufactured using PEtec.
We print two numbers on our blades, one is our item number and the other is the “run” number, so that we can identify knives that came from the same run in our factory. Some blades have a cross-hatch pattern on them instead of a run number. This is another way we code and identify blades.
This is our steel formula. All WÜSTHOF knives are created using a special alloy of high-carbon stain-free steel.
Forged knives go through over 40 steps in our factory to create the top quality blades WÜSTHOF has to offer. Forged knives include a bolster, which helps to balance the knife. Laser-cut blades go through 14 steps in our factory, and are more economically priced. They are lighter in weight, and do not have a bolster.
The most important knife in any kitchen is the cook’s knife, and after that, it depends on your own personal preferences when cooking.
For a knife-buying guide, explaining the uses for our many different blade shapes, please visit our knife finder page.
Click here to learn more about Edge Care.
Our Warranty Policy
Edge Care
Knife Basics
Send Us A Message
Contact Us
1-800-268-3714
5390 Canotek Rd. Unit 10 Ottawa ON K1J 1H8